Unattended remote access, set up as its own job with a named list.
Unattended access is a separate job, with its own agent, its own password and a list of who can use it. We install it only on machines you name, and only after you have signed off the list.
When it makes sense, and when it does not
It makes sense for the front-desk PC that runs the label printer, the bookkeeper's machine that needs patching after hours, the parent's laptop two states away that needs a check every month. Machines where nobody can sit and read a code at the time the work has to happen.
It does not make sense for a one-off fix. If you need us once, book a one-off session and nothing stays behind. We will talk you out of an agent you do not need. Every extra remote tool on a machine is one more door, and the access audits we run keep finding three of them on a single office PC.
How the agent goes on
You name the machines
By hostname and user, in writing. A reply to our email is enough. We do not add a machine that is not on that list.
We connect once, attended
A normal session with a one-time code and you watching. The install happens in front of you.
The agent is installed and locked
RustDesk on our own relay server, or TeamViewer or Splashtop if your office already licenses one. The agent gets its own permanent password, at least 20 characters, never reused across machines.
Connection rules are set
Access restricted to the named accounts. On Windows, the agent shows a tray icon and a banner while anyone is connected, so a user at the desk always sees it.
You get the access list
A one-page document per office: which machine, which agent, who may connect, when it was installed and how to remove it.
What the access list holds
| Field | Example entry | Why it is there |
|---|---|---|
| Machine | FRONTDESK-01, Windows 11 Pro | So nobody guesses which box an ID belongs to |
| Agent | RustDesk, own relay | Tells the next technician what to uninstall |
| Named users | Two SPLE technicians, the office manager | Anyone not on this line has no business connecting |
| Installed | Date, and who approved it | A record of consent, not just a setting |
| Review | Every three months | People leave; the list has to follow |
Revocation steps
Taking access away should be as boring as giving it. When a person leaves, or when you want us gone, this is the order.
Tell us in writing
Email [email protected] with the machine names. We confirm the same working day.
Password rotated
The agent password changes immediately, so any copy of the old one is useless.
Person removed from the list
The access list is reissued with the line struck through and dated.
Agent uninstalled on request
If you want the agent off entirely, we remove it in a final attended session, and you can check Apps and Features or the Applications folder yourself afterwards.