A remote tech support session for one problem, booked in 30 or 60 minutes.
You read us a nine-digit code. We connect. You watch the whole time. When the call ends the connection ends with it, and nothing stays on the machine unless you ask for it in writing.
Thirty minutes or sixty. You pick before we start.
Most single problems fit in thirty minutes. A printer that lost its driver, Outlook stuck in a password loop, a shared folder that vanished from File Explorer, a Zoom call that will not find the headset. Those are the half-hour jobs, and we see them every day.
Book sixty when the problem has history. A laptop that has been slow since spring, a mailbox that moved tenants and left half the calendar behind, a Mac that refuses the company Wi-Fi after a macOS upgrade. Anything where we will need to read logs before we change anything.
Book 30 minutes. If it runs over, we ask before the next block starts. You say yes or no out loud, on the call. There is no silent overtime and no bill bigger than the blocks you agreed to.
| Block | Indicative price | Typical fit |
|---|---|---|
| 30 min | from $45 | One printer driver, one Outlook profile, one audio device, one browser hijack |
| 60 min | from $90 | A slow laptop with several causes, a mailbox move, a Mac that will not join the office network |
| +30 min | from $45 | Only after you say yes on the call, never added on our own |
How the code is shared
We use one of two tools. Quick Assist ships with Windows 10 and 11, so there is nothing to download. RustDesk covers macOS and older Windows builds, and it runs from a single file that we ask you to delete at the end.
We call you at the booked time
From +1 (899) 555-5520. If you would rather call us, do that. Keep the phone on speaker; your hands will be busy.
Quick Assist on Windows
Press the Windows key, type
Quick Assist, open it and choose "Get help". We read you a six-character code, you type it in and press Submit.RustDesk on a Mac or older Windows
We email a link to the official RustDesk download. You open it, and it shows a nine-digit ID and a one-time password. You read both to us. On a Mac, System Settings will ask you to allow Screen Recording and Accessibility; we walk you through the two switches.
You accept the prompt
A window asks whether to let us view or take control. Nothing happens until you click Allow. A colored border stays around your screen for the whole session.
The session ends and the tool closes
We disconnect, you close the window. For RustDesk we ask you to delete the file while we are still on the phone. The code you read us is already dead.
What to have ready before the call
Five minutes of preparation saves a block. The most common delay is a password nobody in the room knows.
- The computer on, plugged into power, signed in to your own account.
- The admin password for the machine, if one exists. On a Mac that is usually your login password.
- The password for whatever is broken: the Microsoft 365 account, the router admin page, the printer's web panel.
- A photo of the error message on your phone, if it comes and goes.
- The exact model, read off the sticker: "Brother HL-L2350DW", not "the printer".
- Your phone within reach for the two-factor code Microsoft or Google will send.
What a one-off session is not
It is not unattended access. We never leave an agent behind so we can come back later. If you want that, it is a separate job with its own password and access list.
It is not a hardware repair. We don't open the case. If the drive clicks, we tell you which bench to take it to and stop the clock. A session that ends in a hardware verdict inside the first ten minutes is not charged.
It is not a recovery from ransomware. If files have been renamed with a strange extension and a note demands payment, unplug the network cable and call us. We will tell you what to do next, which is usually to stop touching the machine.
Questions we get before a session
We see what is on your screen, the same as someone sitting next to you. We do not open folders we were not asked to open, and you can end the session at any moment by closing the window.
Then we start on the phone, and often a phone hotspot gets the laptop online long enough to connect. If the router itself is dead, that is a router and Wi-Fi job worked by voice first.
Yes. You book and pay, she sits at the computer and reads the code. You can join the call on a third line if she would like you there.