One monthly window keeps 3 to 25 office machines patched and accounted for.
Small office IT support for places with no IT department: a fixed evening each month when every machine gets its updates, its disk and backup checked, and its state written down. From $25 per machine per month. You get a one-page report naming each machine and what changed on it.
What happens in the window
You pick an evening. Say the second Tuesday, from 19:00. Machines are left on, nobody is at them, and our agent does the work while the office is empty. The window is typically two to three hours for ten machines and it closes whether or not everything finished, because leaving a half-applied update running into the next working morning is how a Wednesday gets ruined.
Per machine: pending Windows or macOS updates applied, browser and Microsoft 365 builds brought current, disk free space read, Defender or the installed security product checked for a current definition date, backup job checked for a successful run in the last 7 days, and a note of anything new that installed itself since last month. The report names the machine, not a serial number you cannot match to a desk.
Driver updates are not applied blindly. Graphics and storage drivers stay where they are unless a specific fault points at one, because a dock that works is worth more than a dock on the newest firmware.
| Check | What counts as a pass | What we do when it fails |
|---|---|---|
| Operating system updates | No pending security update older than 30 days | Apply, reboot, verify on next boot |
| Disk free space | At least 15% free | Clean update caches, flag the big folders in the report |
| Backup ran | A successful job inside 7 days | Re-run it, and say so in writing if it fails twice |
| Security definitions | Updated within 48 hours | Force an update, check the service is running |
| New software since last month | Nothing unexpected installed | List it in the report and ask before removing |
| Remote tools present | Only the agreed agent | Flag it, and point at the access audit |
This is the standard list. Offices with a line-of-business application add a check for it; we agree that in writing before the first window.
The one-page report
One side of paper, sent the morning after. A row per machine, a column for each check, and a short paragraph at the bottom with the two or three things worth a decision: the laptop at reception that is down to 6% free space, the machine still on a 2019 build because someone keeps postponing the restart, the backup that has not run since the drive was unplugged.
An office manager can forward that to a director without translating it. That is the whole point of keeping it to a page. We do not send dashboards, we do not give you a login to a portal, and we do not generate a forty-page PDF nobody opens.
The access the window needs, and nothing more
Fleet care runs on an unattended agent, one per machine, with its own password. That is a deliberate, named product and not something we slip in during a session. Setup is covered by unattended access setup and is quoted once at the start.
You get a written list of who at SPLE can connect, and a one-line route to revoke it: email us, or remove the agent yourself from Programs and Features. If you end the arrangement, the agents come off every machine inside two working days and we write to confirm which machines they left.
We will not hold a domain admin account. Patching does not need one. If something genuinely requires it, you run that step or you create a temporary account and close it after.
- One agent per machine, its own password, listed by machine name in your copy of the access list.
- Named technicians only. The list is reissued whenever it changes.
- Removal inside two working days of you saying stop, confirmed in writing.
- No domain admin, no tenant global admin held by us.
Getting started
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Count the machines
Tell us how many and roughly what they are. Three is the floor and twenty-five is the ceiling. Above that an office needs someone on site, and we will say so rather than stretch.
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First pass, by machine
Before the first window we go machine by machine with someone from the office watching: agent installed, baseline recorded, obvious problems listed. Budget 20 minutes per machine for this one-time pass.
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Pick the evening
A weekday evening after close. We confirm the date each month a week ahead so machines get left on.
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The window runs
Updates, checks, notes. Anything that needs a decision waits for the report rather than being decided for you.
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Report by the next morning
One page, per machine, with the two or three items that need an answer flagged at the bottom.
Fleet care is not a help desk. Day-to-day problems between windows are booked as a one-off remote session at the normal rate, and we will tell you if a recurring one belongs in the window instead.
Who should not buy this
Offices with two machines. The cost of the first pass outweighs the benefit and you are better off calling when something breaks.
Anyone expecting a 24-hour response commitment or on-site cover. We are remote, booking hours are Mon to Fri 8:00 to 18:00 CT, and there is no engineer who will drive to you. Regulated environments that need a signed security framework behind the service should go to a full MSP; we do not hold certifications and will not claim any.
Fair questions from an office manager
Ask anything else on +1 (899) 555-5520 during booking hours.
This is the cheapest thing on the catalogue per month and the easiest to cancel. It exists so nobody has to remember whose turn it is to click Restart.
Compare all 12 service linesNo. That is why the agent exists. Leave the machines on, lock the door, go home. If a machine needs a decision we leave it alone and put it in the report.
The agent gives a technician the same view a person at the keyboard would have, so in principle yes. We do not open documents, and sessions are logged with who connected and when. If that is not acceptable, run the window attended with someone watching instead and we will quote it as sessions.
Ask. Twenty-five is where a single evening window stops fitting comfortably, not a hard wall. Past about thirty we would be setting you up to be disappointed and would rather hand you to a local MSP.
It happens, mostly with printer drivers after a feature update. Report the symptom the next morning and the fix is part of the window, not a new charge. If the same symptom returns inside 7 days, the follow-up session is free under the session guarantee.
Driver work on office machines, yes. The device itself, no, because nobody is there to open a tray or clear a jam. Daytime printer calls go through printers and scanners.
Tell us how many machines.
A count, roughly what they run, and the evening that suits. We come back with the monthly figure and what the first pass costs.
- Phone+1 (899) 555-5520
- Email[email protected]
- Address74 Cedar Court, Office 12
Austin, Texas 95088 - HoursMon to Fri 8:00 to 18:00 CT