Records / D1
Ask for your records without opening an account.
If you contacted SPLE about remote computer support, you can ask to see, correct or delete your personal data. Use this form or email us. We answer a data request within 10 days.
Last updated October 6, 2026
Send a data request
Request ledger
Tell us which record needs attention.
A session date or the email address you used usually gives us a better starting point than a copy of your identity document. Do not send a password or a remote access code.
| No. | Clause | What it means | Why it applies |
|---|---|---|---|
| 01 | Who handles the request | Sples Top, trading at sples-top.click, handles requests for SPLE records. Email [email protected]. Postal address: 74 Cedar Court, Office 12, Austin, Texas 95088, United States. | You should not need to find a separate department or open an account to exercise a privacy right. |
| 02 | Access and a copy | Ask which personal data we hold about you and request a copy. Identify the inquiry or approximate chat date if you know it. We arrange an appropriate delivery route after checking the request belongs to you. | A reply should not expose another person's contact details or a shared device owner's information. |
| 03 | Correction | Point out the inaccurate field and give its replacement. A wrong reply address can prevent us reaching you, so tell us how the old and new details relate. | Corrections make the record usable without changing the history of what work was requested. |
| 04 | Deletion or restriction | Specify the records you want removed or the use you want restricted. If a legal exception prevents deletion of part of a record, we explain the category retained and the reason rather than treating the whole request as invalid. | Privacy rights can coexist with a requirement to preserve evidence of a dispute. Deleting a message is different from uninstalling remote access software. |
| 05 | Identity and representatives | Use the contact route used for the original inquiry where possible. We may ask for information that matches the record. An authorized representative should explain their authority; do not upload identity documents with this initial request. | Knowing a person's name is not permission to receive their conversation. We limit checks to what the request needs. |
| 06 | Records in scope | Inquiries contain name, phone, email, address, inquiry kind, message, requested specification and consent tick. Automatic fields include IP address, browser user-agent, referring URL, form-render time and send time. Chat keeps the conversation and a browser token. | This website has no account or password record and takes no payment or card data. A data request does not require any of those details. |
| 07 | Retention periods | Inquiries and email copies: 18 months. Chat transcripts: 6 months. Server and access logs: 90 days. Consent-choice records: 12 months. We answer data requests within 10 days. | An older record may already have been removed under its retention period. We do not reconstruct a deleted conversation merely because a copy is requested. |
| 08 | Advertising and consent | Google Ads, Microsoft Advertising and Meta Ads send traffic here. Click identifiers are gclid, msclkid and fbclid respectively. Consent Mode v2 holds ad_storage, ad_user_data, ad_personalization and analytics_storage denied until you allow storage, and returns them to denied when you decline or withdraw. The browser stores your choice under site_consent_v2. | Use Cookie settings to change the choice on this browser. Global Privacy Control through the Sec-GPC header is honoured as an opt-out without asking again. A data request is separate from the browser choice. |
| 09 | Other recipients | Google Ireland Ltd / Google LLC receives Google Ads consent signals. Microsoft Ireland Operations Ltd handles Microsoft Advertising. Meta Platforms Ireland Ltd handles Meta Ads. The hosting provider serves the site and stores the inquiry database; the mail provider carries notifications to the operator's inbox. | Platform records can be subject to those providers' own privacy processes. Read the Microsoft privacy statement and our privacy policy for the data-handling context. |
| 10 | Rights and complaints | US state privacy law applies, including California CCPA/CPRA and other state laws in force. GDPR rights apply as relevant for visitors from Europe, including access, correction, erasure, restriction, portability and objection. Tell us if you want to appeal a response. | The precise right depends on the applicable law. You may complain to your state Attorney General and, in California, the California Privacy Protection Agency. European visitors may contact their competent supervisory authority. |
Request / D2
Send a data request.
Leave a phone number or an email address. Neither is mandatory on its own. This form is for privacy requests, not a paid remote access audit or a new session.
Removing access is a different job.
If someone can still connect to your computer, deleting an inquiry does not remove their software or revoke their credentials. Ask about a remote access audit for that. If your concern is only this website's personal records, keep using the request route above. You do not have to buy a service to exercise a privacy right.
If the form presents an access barrier, the accessibility statement explains the alternative routes. Call +1 (899) 555-5520 or email [email protected] and identify the request as a privacy matter.