30.27 NEvery service SPLE sells is on this page, with the price basis, the typical session length and what you are handed back at the end. Prices read from. The agreed figure arrives in a short written confirmation before anyone connects.
A session is a block of a technician's time at a headset with you watching. A setup is a per-machine job with a checklist. Fleet care is monthly. On a phone each row stacks into its own block.
| Line | Price basis | Typical length | What you are handed back | Best for |
|---|---|---|---|---|
| One-off remote sessionC1-01 | From $45 per 30-minute block | 30 or 60 min | A short note of what was changed and no agent left on the machine | A single annoying problem on one computer |
| Unattended access setupC3-01 | From $60 per machine, one-time setup | 45 min first machine, 20 min each after | An agent, a separate password, and a written list of who may connect | Machines that need regular care without the user being there |
| New workstation setupC2-01 | From $120 per machine | 60 to 120 min | A ready-for-day-one laptop with accounts, mail, drive, printer and no bloat | A new Windows 11 or macOS machine arriving next week |
| Home office kit configurationC2-02 | From $75 per desk | 60 min | Dock, monitors, webcam and headset routing that survives a reboot | A home office where calls keep picking the wrong mic |
| Printers and scannersC1-02 | From $45 per 30-minute block | 30 min | A proper driver, a working scan-to-email, and a label printer that stays online | A Brother, HP, Canon or Zebra that stopped printing after an update |
| Mail and accountsC1-03 | From $45 per mailbox | 30 to 60 min | A rebuilt profile, a password loop closed, and the sent items where you expect them | Microsoft 365 or Google Workspace mailboxes |
| Router, Wi-Fi and VPNC2-03 | From $60 per site | 45 to 75 min | Router admin settings written down, mesh placement advice from your floor plan, VPN installed | A small office or a home that keeps dropping on calls |
| Backup and file recoveryC2-04 | From $75 per machine for setup; recovery quoted per case | 45 min setup, variable for recovery | A 3-2-1 backup proven with a real restore, and a straight answer on what cannot come back | Anyone who has not tested a restore in the last six months |
| Slow PC cleanupC1-04 | From $60 per machine | 45 min | Startup list trimmed, bloat and adware off, a note when the real fix is an SSD or RAM | A laptop that was fine until the last big update |
| Technician's second pair of handsC3-02 | From $40 per 30-minute block, billed to the technician | 30 or 60 min | Session run under your name, with a short note you can hand to your client | Freelance IT and repair shops who do not want to drive across town |
| Small fleet careC3-03 | From $25 per machine per month, 3 to 25 machines | Monthly patch window of 2 to 4 hours | A one-page report per month of what changed on each machine | Small offices with no IT department |
| Remote access auditC3-04 | From $90 per office, up to 10 machines | 60 to 90 min | A written inventory of every remote tool and every credential holder, with stale access removed | Offices that have had more than one IT provider over the years |
Every figure above is a starting point. The agreed price for a given job comes back as a one-line written confirmation before anyone connects. If a session ends in a hardware verdict inside the first ten minutes, there is no charge.
You read us a nine-digit code. We connect. You watch the whole time, and nothing stays on the machine after the call unless you ask. Four lines of work in this group, all billed in half-hour blocks.
The whole trade compressed into one call. A single problem, one booked block, a one-time code read out over the phone, and nothing left installed afterwards. We use Microsoft Quick Assist or RustDesk depending on what your machine already has.
Most printer calls are a driver Windows Update replaced with a generic one, and the fix takes about eleven minutes. We also set up scan-to-email on an SMTP that the printer will actually keep talking to, and we tame label printers that drop offline after sleep.
Outlook asking for a password every two minutes is almost always a cached credential that no longer matches the tenant. We rebuild the profile, delete the stale credential and leave the mailbox signed in. Mailbox moves from one tenant to another are a scheduled job.
Trimmed startup list, bloat and adware off, scheduled scans put in a sensible place, OneDrive told to stop pretending the whole desktop needs to sync at once. If the real fix is an SSD or more RAM, we say so and point you at a bench. A spinning hard drive on Windows 11 is a losing fight.
New laptop, new desk, new router. Scheduled before the hardware arrives wherever possible, so day one begins with the mailbox open and the printer ready.
A new laptop arrives on Tuesday. By Wednesday morning it has the mailbox, the shared drive, the label printer and nothing from the manufacturer you did not ask for. Windows 11 Pro or macOS 13 Ventura and newer, with a run-through at the end so the user is not meeting the machine cold.
Dell WD19 docks, CalDigit TS4, Logitech MX, two monitors, webcam on top, headset on the right port. We route the audio so calls stop picking the laptop microphone when the lid is closed, and we save it in a profile so it survives the next reboot.
Router admin password changed off the sticker, WPA3 on where the kit supports it, a guest network that cannot see the printer, DNS set to something that logs less. For mesh we ask for a rough floor plan and tell you where the second node needs to sit before it will do anything useful.
A 3-2-1 backup means three copies, two kinds of storage, one copy somewhere the house fire cannot reach. We set it up, we run a test restore, and we leave you with a sheet that says what is covered and what is not. A drive that is already clicking is not a recovery job, it is a specialist bench.
Unattended access is a separate, named product, with its own agent and its own password. Fleet care is monthly. Audits are a one-shot and leave a document behind.
A persistent agent we can connect to without the user being there, so patch windows and after-hours work are possible. Its own password, its own access list, and a written procedure for removing a person's access the day they leave.
For independent IT and repair shops. We run the remote session under your name, with the customer, while your technician stays on the bench with the open laptop. A short note comes back to you so your invoice has something to point at.
One monthly patch window per office, after hours, with a one-page report of what changed on each machine and what did not install. Three machines is a sensible floor; above twenty-five the model changes and the price per machine comes down.
Every remote tool on the machines, every account that could use it, every browser extension that could sit between you and your mail. We hand back a written list, mark what is still needed, and remove the rest with your approval. Done once a year this stops surprises.
The quickest way through this page is to type the symptom into the lookup. If it is a hardware fault we will say so inside the first ten minutes with no charge.