Mon to Fri 8:00 to 18:00 CT Austin, Texas
SPLE / REMOTE BENCH +1 (899) 555-5520
SPLE 30.27 N
97.74 W
  1. Home
  2. Contact
Contact / K1

Book a remote support session. Tell us what the computer is doing.

One or two lines is enough. We reply with a time, a block length and a figure, or we tell you straight that it needs hands on the hardware and which kind of bench to take it to. Nothing is booked or charged until you confirm in writing.

From $45 per 30-minute block Mon to Fri 8:00 to 18:00 CT
Headset and phone ready to take a booking call K1 / The booking desk
Inquiry / F1

Send the inquiry form

Name and one way to reply. Phone or email, either one will do.

Error messages word for word help. A photo of the screen can follow by email.
Call instead

Sending this books nothing and costs nothing. A technician replies during booking hours with a time and a written figure for you to confirm.

Direct / K2
Address / K3

We work remotely. Nobody needs to visit, and we do not take hardware in at this address.

Before you call / K4
  • The machine on, on the charger and logged in.
  • The exact error text, or a photo of it.
  • The model: Settings, System, About on Windows; Apple menu, About This Mac.
  • Any account password you will need to type yourself, ready but not read out.
After you send / K5

What happens to your inquiry next.

Inquiries that arrive after 18:00 CT or at the weekend are read from 8:00 the next working day.

01 / Receipt

You get a receipt number

On screen, straight away. Quote it if you call so we find the thread in one search.

02 / Read

A technician reads it

Not a bot. If it sounds like a dead drive or a spilled drink, the reply says so and no session is booked.

03 / Figure

Time and figure in writing

A slot, a block length and the price basis. You confirm by reply. Prices read "from" until then.

04 / Call

We call at the agreed time

You read us the code from your screen. The rest is on how a session runs.

Questions / K6

Booking questions.

Not sure the job is remote at all? Try the symptom lookup first.

Can I book for someone else's computer?

Yes, and plenty of people do: a parent in another state, a client of your repair shop. The owner of the machine has to be on the call or confirm in writing. We do not connect to a computer whose owner does not know.

How do I pay?

By invoice after the session, to the figure confirmed before it. Nothing is taken on this website, and we never ask for gift cards, crypto or a wire to a personal account.

Do you work outside Texas?

Anywhere in the United States with a working internet connection. Booking hours are Central Time, so a West Coast 8:00 is our 10:00.